| TERMS & CONDITIONS |
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Conditions to go in here Letsgotravel.ie strongly recommends that you print and retain a copy of our Booking Terms and Conditions for future reference. These conditions govern all bookings made with Letsgotravel.ie and by booking on the site you accept these terms and conditions. When there is more than one traveller in a booking, the person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. All contracts with Letsgotravel.ie and all the matters arising from these contracts are subject to Irish law and to the exclusive jurisdiction of the courts of Ireland. Letsgotravel.ie is a registered business name of Limerick Travel. The Letsgotravel.ie registered office is located at Bedford House, Bedford Row, Limerick, Ireland. The Supplier is any airline, car rental, hotel or hotel chain whose service forms any part of your reservation. Payment A deposit is required for all products at the time of booking. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. Payment on booking requests made on the website can be made by Visa, Mastercard. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card, these fees are currently 2%. Laser fee charge €3. The Company will not accept responsibility for cash sent through the post. Taxes do fluctuate in line with exchange rates and will be recalculated on the day final balance payments are collected. You will be advised if additional monies are due. Back to Top Payment by Credit/Debit card Payment on booking requests made on the website can be made by Visa, Mastercard. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card, these fees are currently 2%. In accordance with mail order regulations, all documents will be posted to the billing address of the credit card holder and not the address of the passenger (unless they are one and the same). We strongly recommend that all documents be sent to you by registered Post or Courier Service to your home, office or departure airport for an additional fee. Documents can be mailed by First Class post, but the Company will not accept responsibility for documents mislaid or lost in the post. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents. Refunds will not be paid to you until they have been received by the Company from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) may take considerably longer, i.e. up to 6 months. The minimum charge will incur a reissue fee levied by the airline, in addition to a €40.00 amendment fee. Please note we can only accept credit cards for clients who have a billing address in Ireland. Back to Top Changes and Cancellations by you If you need to alter your booking prior to ticketing, Letsgotravel.ie will endeavour to assist. Once Letsgotravel.ie has received payment, and a ticket has been issued, any changes will be treated as a cancellation and rebooking, and the cancellation charges as set out by the airline will be payable. You or any member of your party may cancel your reservation at any time provided that the cancellation is confirmed in writing by the person who made the original booking. All tickets returned for refund are subject to a minimum charge of €25 per ticket, irrespective of the number of tickets returned. The fares shown on Letsgotravel.ie are value or saver fares which are usually quite restrictive for change or refund. This type of fare will normally carry a significant penalty for cancellations and refunds, which may even be up to a 100% cancellation penalty. Changes may also be restricted, subject to a charge or prohibited altogether, according to route, fare level and airline. In all cases, unused airline tickets, where reservations are not cancelled prior to departure, are non-refundable. Back to Top Refunds Tickets are presented to the respective airlines or consolidator for assessment. Refunds will not be paid to you until the funds have been received by Letsgotravel.ie from the relevant airline or consolidator. This usually takes a minimum of 8-10 weeks but in some cases (ie. lost tickets etc.) may take up to 9 months. Lost or mislaid tickets will incur a re-issue fee levied by the airline or if required a new set of tickets will have to be issued at the clients cost. It is always a good idea to keep a copy of your airline ticket, passport and any relevant visas separate from your travel documents. This will help to expediate their reissue if lost or mislaid. Back to Top Alterations and Cancellations by the Airlines In the unlikely event that a booking has to be cancelled by an airline and no reasonable alternative can be offered (i.e. cancellation of particular flight by the airlines or schedule change of more than 18 hours) a full and prompt refund will be made of all monies paid to the Letsgotravel.ie and no compensation is payable by Letsgotravel.ie Back to Top Flights Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Letsgotravel.ie is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights with the airline, 72 hours prior to departure. Letsgotravel.ie is also unable to make any special arrangements for you if your flights are delayed these matters are at the sole discretion of the airline concerned. Back to Top Pricing Policy All offers are subject to availability. Prices may change before your booking is confirmed, in which case you will be informed before full payment is accepted. No surcharge will ever be levied for air tickets after your final payment has cleared and tickets have been issued unless you then amend your reservation. Back to Top Passports, Visas and Health Requirements Travellers who use the Letsgotravel.ie web site, assume full responsibility for and hereby release Letsgotravel.ie from any duty of checking or verifying any passport, visa, vaccination or other entry requirements for chosen destinations. Travellers are also fully responsible for verifying all safety and security conditions for each destination. You agree that Letsgotravel.ie is not responsible for any potential risks and hazards associated with travel to destinations listed on Letsgotravel.ie. Without limiting the generality of the foregoing Letsgotravel.ie assumes no responsibility for standards of hygiene, cuisine, sanitation, medical treatment or telecommunications services. Nor is Letsgotravel.ie responsible for any political instability, terrorist activity, war, social or labour unrest, civil disturbances, arbitrary changes in government policies, local laws or customs, climatic conditions, methods of conducting business, military activity or emergency evacuation methods. By embarking on travel arranged through, or utilising information contained on, Letsgotravel.ie, you voluntarily assume the risks associated with such travel. Back to Top Baggage Letsgotravel.ie shall not be responsible for any damage to or loss of luggage or personal items. Letsgotravel.ie strongly recommends the purchase of travel insurance. All incidents of damaged, lost or stolen luggage should be reported in writing directly to your insurance company. Note that all airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. All excess luggage will be subject to additional charges by the airline. The limitations that apply to your reservation will be noted on your itinerary. Back to Top Behaviour It is your responsibility to ensure that you do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all airline employees and Letsgotravel.ie have the right to terminate arrangements made on your behalf, in which case Letsgotravel.ie's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expense you may incur as a result. Further, you will be liable to reimburse Letsgotravel.ie for any expenses whatsoever it incurs as a result of your behaviour. Back to Top Special Requests If you have any special requests, these will be passed on to the relevant airline but cannot be guaranteed by Letsgotravel.ie. Back to Top Taxes It is not always possible to include all taxes on your ticket - in some cases certain taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Letsgotravel.ie will endeavour to advise you of these taxes when accepting payment for your booking. Back to Top Warranties and Liability Letsgotravel.ie shall have no liability to the client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the client. Letsgotravel.ie shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Letsgotravel.ie obligations in relation to the specified services, if the delay or failure was due to any cause beyond Letsgotravel.ie's reasonable control (including, without limitation, as a result of any action or omission by any consolidator and/or airline). Letsgotravel.ie makes no warranty that the service will meet your requirements, or that the service will be uninterrupted or error free. Gohop shall not be held liable for any direct, indirect, special or consequential damages, resulting from the use or inability to use the service. Users of our service must be aware that web and computer problems beyond Letsgotravel.ie's control may occasionally occur. We do not guarantee that the service provided by this website will be uninterrupted. Back to Top Supplier's Conditions Please note that, as between you and any of the airlines whose service form part of your booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery. Back to Top Complaints If a problem occurs whilst you are travelling, you must inform the airline immediately so that the matter can be put right. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the airline's customer services department quoting your reservation details and giving all relevant information. Failure to take these steps will hinder the airlines ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least substantially reduced. Back to Top |
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